If you find your order in a pending status, there are a couple of reasons behind it. Rest assured, there’s no need for concern, as our support team is always here to answer your questions and resolve any concerns you may have.
Reasons why Orders may be Pending
Payment Processing
Pending transactions may occur when the payment for your order is yet to be received. This could be due to various factors, such as processing delays or network issues. when possible, recommand using InstantSEPA for faster payments processing.
AML Compliance
In accordance with European AML (Anti-Money Laundering) laws, some orders may require additional information for verification. If your order falls into this category, an email will be sent to you, providing details on the next steps required to complete the order. This additional step is crucial for compliance and ensures a secure and transparent environment.
IMPORTANT
If your order is pending, keep an eye out for an email from our support team which will guide you through the necessary steps to complete your order.
What to do?
Payment Processing
The processing time for SEPA transfers may take up to 48 hours. If your payment exceeds this timeframe, please reach out to our support team for further assistance and information.
AML Compliance
Should additional information or documentation be necessary to complete your order, our support team will contact you via email.
have questions
If you have any concerns or questions, please feel free to contact our support team for assistance.
